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Prepare people for what you have to say. Avoid the difficult, awkward and even painful things you may say to people by saying it like it is. For example: let someone know that what you want to talk to them about isn’t easy for you and may be difficult for them to hear. The point is not to sugar-coat what you say – say exactly what you need to in a way that the other person can hear and understand. It is not about saying something to upset someone – so be gently. Even though you are “saying it like it is,” be in a positive and unconditionally constructive state with everything you say.

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